Consumer durables
Who checks the agent that approves warranty claims and dealer payouts?
Warranty, dealer and service agents now arrive with updates to your CRM and service tools. LeafCraft gives each one a role, a limit and a checker, under rules you own.
What's changing in consumer durables
Dealers, service centres and warranty
Three networks, three sets of payouts, and agents now sit inside the systems that run each.
Warranty fraud is a margin problem
A claim approved by an agent with no checker is a claim your auditor will ask about.
Festive season volume
Scheme payouts and service claims spike together. Silence in an inbox is not a decision.
Two risks the layer removes
The agents you can't see, and the model that gets retired.
Agents you don't know about
In consumer durables, agents arrive through vendor updates and team pilots. LeafCraft finds all of them, gives each an owner, and brings it under your rules or removes it.
A model that gets retired
An agent built straight on one model has to be rebuilt and re-approved when that model is retired or repriced. On LeafCraft you switch the model for that agent in config and keep everything else. Months and a budget, saved.
- The model is retired or repriced
- Prompts, tests and sign-offs rebuilt
- Months of work, a new approval cycle
- The history stays with the old tool
- Pick another model for that agent
- Switching is a config change
- Test it against your own record first
- Rules, limits, owner and memory stay
Why it matters now
In consumer durables, the agents arrived before the rules did.
In durables, the agent that approves a warranty claim and the agent that calculates a dealer payout both move money to a third party. Both need a named owner, a limit set before the season, and a checker that is never the agent itself. The layer gives you that for every agent, from every vendor, in one place.
The core infrastructure
What LeafCraft runs for consumer durables.
One team
Claims and payouts go by size and impact to named people: the service quality lead, the regional head, then the CFO.
How it works02Your rules
You decide what warranty, dealer and service agents may approve alone, what goes to a person, and what they may never change, such as dealer credit terms.
How it works03Your memory
Every claim, payout and ticket decision is kept with the reasons of the agent and the person, on your side and open to your auditors.
How it works04Your budget
Every claim, ticket and agent has a cost limit set before the work runs, so service AI spend is a line you can forecast.
How it worksBuild and control a smart ecosystem
A connected ecosystem for your appliances, under your rules.
Your appliances now talk to apps, service centres and dealers, and agents act across all of them: diagnosing faults, booking service, approving warranty, nudging the dealer. LeafCraft lets you build that ecosystem and keep control of it. Each agent acts within a limit you set, the customer approves where you choose, and every action lands on a record that follows the product.
Govern actions on the appliance and the claim
A diagnostic agent may read, a service agent may book, a warranty agent may approve up to its limit. Above it, a named person decides.
Memory that follows the product
Every fault, service visit, part and warranty decision, with the reason, across the appliance's life and every owner.
Audit for warranty and safety
Show which units were affected, what was done and who approved it, for a recall, a regulator or an auditor.
Dealers and service partners inside it
Partner agents and partner people work under your rules, with their own logins, limits and record.
AI and people, one team
Your consumer durables team, with AI on the org chart.
The agent prepares the case. Your person makes the call and writes why. A separate audit agent checks the decision against your rules.
What changes for you
How it helps your people
Who it helps in consumer durables.
Leaders who ask first
Functions where it runs
Questions teams ask
Our service CRM vendor added an agent in the last update. Who controls it now?
You do, once it joins LeafCraft. It gets its own login with its role's access, only the tools you list, a budget and a checker. Anything not on its list is refused before it runs.
What happens if the approver is on leave?
The work moves to the next person you named when the first one does not reply in time. Silence is never a yes, so nothing is paid or closed without a decision.
Can we change the AI model later without starting over?
Yes. You pick a model for each agent, and switching is a config change. The record of past decisions stays with you through the switch.
Bring one consumer durables process.
We'll map it with you: which roles are AI and which are people, who decides, who checks, what it costs and what gets recorded.